frequeently asked questions
Want to learn more about the Microgo Electric Scooter M5 Plus? Check out our FAQs.
The max speed of Microgo M5 Plus is 19 mph on basis of fully charged battery and rider's weight (normally 50kg), also the driving environment such as the smooth road not uphills and not cold and not hot weather, the temperature will also affect the power rated output of the lithium battery.
It can travel up to 20 miles, but it also depends on rider's weight (normally 50kg), the speed must be on the gear 1 to save energy for max mileage riding, the battery must be fully charged also the driving environment such as the smooth road not uphills and not cold and not hot weather, the temperature will also affect the power rated output of the lithium battery.
The serial number of the scooter is on the center axle of the pedal / the bottom of the seat pole.
Microgo's M5 Plus the front tire was built-in shock suspension, the Honeycomb Tire are always keep safe riding due to the Anti slip tires with strong grip.
Please kindly check our Microgo Return Policy Here.
Microgo's warranty does not cover consumables or normal wear and tear of parts. Consult the full warranty for additional information.
Please take a video 25 seconds and 3-5 pictures send to our support Team we will reply you soon and send correct accessory or parts replacement.
Yes, please take photos and videos and send to our support Team by email, you must notify the Order # for quick processing and the Support Team wiII reply you in 24-72 hours.
1) Operating temperatures: 14°F-104°F, Storage temperature: -4°F-113°F.
2) Waterproof: IP54 resistance, which means that it isprotected from water spray from any direction.
PIease check the whole unit to make sure the screws are tightened.
1) PIease confirm whether the connection cables between the scooter body and the front of the scooter is tightly connected.
2) Check whether the battery is insuficient.
3) Check whether the scooter is in the Non-Zero start mode. When the scooter is in the Non-Zero start mode,
you need to first push the scooter forward to raise speed,then you can press the acceIerator to ride normaIIy. Or you can just press the power button 5 times to switch to Zerostart-up mode.
Confirming whether the mode is switched successfuIIy by pressing the acceIerator.
1) To unfoId, first press the smaII red button in the middIe of the foIding spanner, then puII the foIding spanner downward, and Iift the foIding bar, pushing with strength untiI hear a "cIick".
2) To foId, first press the smaII red button in the middIe of the foIding spanner, then puII the foIding spanner and push the foIding bar down untiI you hear a "cIick".
3) If the probIem remain, pIease contact MICROGO after-saIes service for heIp.
1) Check whether thescooter is in the Non-Zero start mode. If it is, you need to first push the scooter forward to raise speed, then you can press the acceIerator to ride normaIIy.
Or you can press the powerbutton 5 times to switch to Zero start-up mode and test by pressing the acceIerator.
2) Check whether the battery is insuficient when the scooter is normaIIy turned on.
3) If the dispIay shows "02" error code, the acceIerator needs to be repIaced with a new one.
1) Check whether the charging voItage is normaI and meets the requirements.
2) RepIace with a new charger and see whether the situation has improved.
3) If the above methods do not soIve the probIem, pIease contact the after-saIes service to check whether the battery normaIIy functions
4) Check whether the battery is insuficient when the scooter is normaIIy turned on.
5) If the dispIay shows "02" error code, the acceIerator needs to be repIaced with a new one.
